credit reporting.

the rest is history.

A credit report includes information about a person’s credit history that is kept by a credit reporting body and used by ME and other lenders when assessing loan or credit card applications.


Changes to credit reporting came into effect in March 2014 to enable a more complete view of a person’s credit history to be included in a credit report. These changes are referred to as ‘comprehensive credit reporting’ and they brought Australian credit reporting practices in line with countries such as the United States and the United Kingdom.


Generally, these changes apply to personal banking, and they will change the way credit providers assess applications. Before comprehensive credit reporting, a person’s credit report only provided limited – mostly negative – information, such as overdue debts, bankruptcy or court judgments. Now credit reports can include more information about the credit products a person has and how they’ve managed their repayments.


ME supports the changes to move to a more complete credit view. We believe this could positively change the way Australians interact with lenders in the future – including having access to greater choice and potentially better deals.


At ME, we’re playing our part, by recording and sharing comprehensive data about borrowers.


where can I learn more about comprehensive credit reporting?

You can find out more about comprehensive credit reporting at the Australian Retail Credit Association website as it is developed on behalf of the retail banking industry at the Credit Smart website.

how does ME use my credit information?

ME’s Privacy and Credit Reporting Policy outlines how we collect, use, share and protect your credit information – check it out here.

what’s a credit report?

Credit reports are based on your credit history. If you’ve ever applied for a loan, or had a loan or credit card, you’re likely to have a credit report. It’s basically a summary of your credit history and includes things like:
- current credit (both used and available)
- loans applied for (including those made as guarantor)
- repayment history, and whether or not you are making payments on time
- payment defaults, where you are overdue by 60 days or more in making a payment
- bankruptcies
- court judgements

This credit report is collected by authorised credit reporting bodies, who get information from organisations like banks and utility companies.

which credit reporting agencies does ME use?

At ME we use all three Australian credit reporting bodies: Equifax (formerly known as Veda), Dun & Bradstreet and Experian. (Their details are just below if you want to check them out.)

is there anything I can do to improve my credit rating?

For sure – here are a few simple things that could help improve your credit score:
- pay loans, credit cards and bills on time or set up direct debits
- redirect bills when you move
- close accounts you don’t need
- don’t make lots of loan or credit card applications in a short period of time

The credit reporting bodies ME works with also have tips on how to improve your credit score: check out the Equifax (formerly known as Veda), Dun & Bradstreet and Experian advice.
It’s also a good idea to check your credit report regularly, to make sure there aren’t any mistakes that could be affecting your credit score. And, if you do find a mistake, make sure you ask the relevant credit reporting body about it.

how do I get a copy of my credit report?

If you’ve recently applied for a loan or credit card with ME, we might be able to give you a copy of your credit report – just get in touch and ask.

You can also contact any of the credit reporting bodies that ME uses to ask for a copy of your report; you can get one free copy every year. (Keep in mind that not every credit reporting body will have information on you.)

how do I see the credit information ME has about me?

To get access to the credit information ME holds on you, call 13 15 63 or send us a message using internet banking.

what if I find a mistake on my credit report?

If you think there’s a problem with your credit report, you can contact the company responsible for the error (or we can help you ask them to correct it), or you can get in touch with the credit reporting body that produced your report – they’ll investigate and let you know what they find. If you find an issue with the credit information ME has about you, get in touch on 13 15 63 or send us a message using internet banking.

how do I make a complaint?

If there’s an issue with how your credit information has been handled by ME, get in touch with us 13 15 63 or send us a message using internet banking.

what is pre-screening, and how do I opt out of it?

ME or other lenders may ask credit reporting bodies to use credit information they hold about you to ‘pre-screen’ you for direct marketing. This helps us assess if a product offered is relevant to you.
You can ask credit reporting bodies to not allow your information to be used this way; the only catch is you’ll need to contact each of them separately. (You can find the contact details of the three main Australian credit reporting bodies here.)

what should I do if I think my credit score has been affected by fraud?

If you’ve been the victim of fraud or identity theft, you can ask credit reporting agencies not to use the information they hold on you by getting in touch with them directly. (You can find the contact details of the three main Australian credit reporting agencies here.).

how do I get more information on credit reporting?

Still keen to find out more? Here are a few websites that should help you out:
-Office of the Australian Information Commissioner
-Australian Retail Credit Association
-Dun & Bradstreet (credit reporting body)
-Experian (credit reporting body)
-Equifax (formerly known as Veda) (credit reporting body)

credit reporting bodies

Equifax (formerly known as Veda)

phone. 138 332
Attn. Equifax Public Access
PO Box 964
North Sydney NSW 2059
Dun & Bradstreet

phone. 1300 734 806
Attn: Public Access
Centre PO Box 7405 St Kilda Road Melbourne VIC 3004
Experian Australia Credit Services Pty Ltd
phone. 03 8699 0100
Attn: Consumer Support GPO Box 1969 North Sydney NSW 2060